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Shipping & Returns

Returns Policy

You may return new, unopened items within 28 days of delivery for a full refund. The customer must pay the return shipping costs unless the products are proven to be faulty or if the return is a result of our error (you received an incorrect or defective item, etc.). Please note, some items may slightly differ from the item as photographed.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund within 5-10 business days upon receipt of your returned goods. 

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please note, we do not ship to PO Boxes.

We will process your order within 48hrs. Upon shipping, you will receive an email containing tracking information, at which point delivery estimates are as stated below. Items will either be sent 1st Class Signed for with Royal Mail or trackable with a mail carrier. If you have exceptional needs, then please do not hesitate to contact us and we can discuss further options for shipping. 

UK £4.95

USA £25.00

ROW £25.00

Gift Cards UK - £3.99*

*Free shipping promotions exclude gift card purchases.

Click & Collect Service

The Pro Shop is pleased to offer you a click and collect service, available to any customer who can collect their order within 14 days of payment. Any order placed before 12pm will be available to collect on the same day. Orders placed after 12pm are not guaranteed to be ready until the following day. When your order has been confirmed as "Completed", your order is ready for collection. 

Items will be available for collection from the Main Hotel Reception, which is manned 24 hours.